Web Cams

All pet suites are viewable through the Happy Tails Webcam Customer Portal. Please follow the instructions below to view your pet's suite.

Browser Requirements

For first time visitors to the Happy Tails webcams, please ensure the following requirements are met:

  1. Browser Version: Access to the Live and Recorded viewers is subject to the same browser requirements as access to the Portal: Windows® Internet Explorer® version 7.x or higher
  2. Browser Plug-In Component (Westec Web Controls) Web Controls are Internet Explorer plug-in components that convert video from Westec recording device types into a format that can be displayed in the viewer applications. Before attempting to view live or recorded video, you need to make sure that the latest Web Controls have been installed.
    Note: These instructions may be viewed at any time on the Westec Support page.
    1. At the bottom of the Side Bar on any page of the Portal, click the "Download the Latest Web Controls" link to display a download prompt.
    2. Click the Download button, which displays a Windows File Download — Security Warning message.
    3. Click the Run button to install the Web Controls. When the installation file has been downloaded, an installation wizard displays.
      Note: Depending on which Windows operating system you use, and whether you have account control enabled in the operating system, you may be prompted to allow the file download and installation process to complete. If so, confirm all prompts. When the installation wizard displays, continue with the next step in this procedure.
    4. Complete the installation wizard, accepting all default settings.

Login Instructions

To view the Happy Tails Pet Resort webcams, please complete the following instructions:

  1. Visit the Happy Tails Pet Resort Webcam Customer Portal.
  2. Input the Username and Password given to you by the Happy Tails Pet Resort staff.
  3. In the top navigation, click Locations.
  4. On the Locations page, click the word LIVE to view the live webcams.
  5. In the Live Cameras page that popped up, double-click your pet's suite view for a larger camera view.
  6. Enjoy viewing your pets!

Troubleshooting

As the page loads, please wait a few seconds for the webcam images to load.
If you experience any difficulties with the live video, please visit the tutorials on the Westec Help & Support page or call our offices at 512-258-2464.